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FAQ

You have questions, we have answers. Please contact us if your questions are not answered here.

Can I get a proposal or RFP?

In order to deliver a fixed-price proposal, we use a process called discovery to get detailed information about your project’s needs. This ensures we don’t miss anything that you may not have been aware of, helping us find solutions that fit your problems.

Do you offer any guarantee or warranty?

Most of our web projects come with a 30-day warranty that starts after a project goes live. The warranty covers the cost of labor to fix any bugs that should have been taken care of during the development phase.
Due to the nature of the campaign, we cannot guarantee results for SEO and Online marketing services.

Do I need my own web hosting?

No, we include premium web hosting in our DSG Care Plan. The DSG Care Plan management fee also includes server maintenance costs. There are a few limitations to the standard hosting we provide, and you may have additional costs for more powerful servers that run your website.

Can I have my own web hosting?

Yes, you can have your website hosted through any service provider you wish to use. This will result in a discount on your management fee, but normally we do not include any labor cost for server maintenance in the management price.

Do you offer email accounts with your web hosting?

We do not offer email hosting but we can help create and configure email account with Google Workspace, Microsoft 365, or Rackspace. They all provide reliable email hosting.

What is the website turnaround time?

Our websites are not “one size fits all”, but they do cover all of the bases for a successful online presence. Our typical website project can take up to 10 weeks from research to “Go-Live”.

Does a DSG Care Plan include SEO

No, our SEO and Marketing management fees are not included as a part of the DSG Care Plan (website management) fee.

How much does a website cost?

Our websites are not “one-size-fits-all.” Therefore, it isn’t easy to provide a price without going through our Project Discovery. After discovery, we provide a fixed-price project to complete the scope of work we create for you.

What platform do you build your websites on?

Predominately we use WordPress, Shopify, and Webflow.

Can you help me update my existing website that was not build by DSG?

More than likely, we can help you. Please contact us to discuss details about your requirements.

Do you still have questions?

contact a specialist

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